Crown City Exteriors Terms and Conditions

By approving a written estimate (“Estimate”) issued by Crown City Exteriors LLC (“Company”), the customer (“Customer”) agrees to these Terms and Conditions. The Estimate and these Terms together constitute the entire agreement for the exterior services (“Services”). No verbal statements, representations, or prior discussions are binding unless included in writing.

The Company will perform only the work specifically described in the Estimate. Any additional work requested by the Customer, or required due to conditions discovered after work begins, will be treated as a Change Order. All Change Orders must be approved in writing by both parties and may affect pricing and scheduling.

The Estimate is based on visible conditions at the time of inspection. If hidden or unforeseen conditions are discovered during preparation or performance of the work—including but not limited to wood rot, substrate failure, moisture intrusion, or previously failing coatings—the Company may pause work and submit a Change Order for approval prior to continuing.

• Deposit: A non-refundable deposit of 25% is due upon acceptance of the Estimate to secure scheduling and materials.
• Progress Payment (if applicable): Projects exceeding $10,000 or lasting longer than 7 days may require a mid-project payment.
• Final Payment: The remaining balance is due upon substantial completion of the work. Substantial completion is defined as the final walkthrough and removal of Company personnel and equipment from the property.
   

Balances unpaid more than three (3) days after completion may incur a late fee of 1.5% per month, or the maximum amount allowed by law. Warranty coverage may be suspended until payment is received in full.

• The Customer may cancel the Services without penalty if written notice is provided at least five (5) business days prior to the scheduled start date.
• Cancellations made with fewer than five (5) business days’ notice will result in forfeiture of the deposit to cover scheduling, labor allocation, and material costs already incurred.
   

If any required payment is not received when due, Crown City Exteriors LLC reserves the right to suspend work until the account is brought current. Any delays caused by suspension for non-payment are not the responsibility of the Company and may result in schedule adjustments.

The Customer must provide clear access to all work areas, including gates, driveways, and doors, as well as access to water and electricity at no cost to the Company.

The Customer is responsible for removing or protecting furniture, décor, vehicles, plants, and personal belongings near the work area. While the Company will exercise reasonable care, it is not responsible for damage to items left in active work zones.

The Customer must disclose any known conditions that may affect the work, including water intrusion, structural movement, pest damage, or the presence of lead-based paint or other hazardous materials. The Company does not test for hazardous materials unless specifically stated in writing.

The Customer grants Crown City Exteriors LLC permission to photograph the project before, during, and after completion for documentation, quality control, and marketing purposes. No personally identifiable information or property addresses will be disclosed. Customers wishing to opt out must notify the Company in writing prior to the start of work.

The Company uses professional-grade materials appropriate for the surface and conditions. Unless otherwise specified in the Estimate, material selection and product type are determined by the Company.

Exterior work is weather-dependent. The Company may delay or suspend work due to rain, humidity, wind, or temperature conditions that could compromise quality or safety. Weather delays do not constitute a breach of contract.

The Company warrants its workmanship against peeling or blistering caused by improper application for three (3) years from the date of completion. This warranty does not cover:

• Normal aging, fading, or minor cracking
• Substrate failure or moisture-related issues
• Structural movement or settling
• Damage caused by others, animals, or acts of nature
• Surfaces previously coated with failing or incompatible products
   

Warranty coverage requires the account to be paid in full.

Any warranties provided by material manufacturers are separate from the Company’s workmanship warranty and are administered solely by the manufacturer. Crown City Exteriors LLC makes no independent guarantee regarding manufacturer warranties beyond proper application in accordance with product guidelines.

The Company’s total liability for any claim related to the Services is limited to the total amount paid under the Estimate. The Company is not responsible for incidental or consequential damages.

The Customer acknowledges that exterior services involve inherent imperfections. Minor inconsistencies—such as caulk lines at glass, occasional dust or insect contact, or adhesion challenges on aged or chalky surfaces—are considered normal and do not constitute defective workmanship.

Both parties agree to attempt to resolve disputes through direct, good-faith communication before pursuing formal legal action.

This agreement is governed by the laws of the State of Kansas.